Stair, Reynolds and Chesney: Principles of Business InformationSystems, Second edition (9781473703889)© Cengage Learning 2015Chapter 07: Operational SystemsPrinciples• An organisation must have information systems thatsupport the routine, day-to-day activities that occur in thenormal course of business and help a company add valueto its products and services.• Traditional transaction processing systems support thevarious business functions of organisations that have notyet implemented enterprise resource planning systems.• Electronic and mobile commerce allow transactions to bemade by the customer, with less need for sales staff, andopen up new opportunities for conducting business.• A company that implements an enterprise resourceplanning system is creating a highly integrated set ofsystems, which can lead to many business benefits.For use with Principles of Business Information Systems, 2eby Stair, Reynolds & Chesney© 2015 Cengage LearningEnterprise resource planning• Enterprise resource planning (ERP) is a set ofintegrated programs that manage a company’svital business operations for an entire multisite,global organisationFor use with Principles of Business Information Systems, 2eby Stair, Reynolds & Chesney© 2015 Cengage LearningERP Overview• 1970s: ERP systems evolved from materials requirementplanning (MRP) systems– MRPs tied together production planning, inventory control, andpurchasing business functions for … Purchase document to see full attachment

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