Dear Ms. Jenny Mae Castro,We appreciate your time and effort reaching out to us with regards to your concern. Onbehalf of the Pluma Airlines, I would like to extend my sincere apologies for thedisappointment caused by our airline.I believe you deserve an explanation for the inconveniences you experienced due todelays and cancelled flights. Around that time, the condition of the weather at Mainechanged for the worse which has led to the cancellation of many flights including yours.I’m sure you know that unexpected change in the weather is something beyond anyone’scontrol, but it is not an excuse for us to neglect informing our passengers about thesudden changes in flight schedules.In addition to offering our profound apologies, please accept this reimbursement of 20%discount with a promo code of CCF0J0JJ and free overnight accommodation with ourHotel De Luna partner on your next flight. We will do our best to ensure that all passengerswill be informed ahead of time or immediately in the future.It is our goal to provide exceptional service on every occasion, and I hope you will provideus with an opportunity to restore your confidence. We value your patronage for ou … Purchase document to see full attachment
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